troubleshooting

All posts tagged troubleshooting

Echo cancellation is a cornerstone of the audio experience in WebRTC. Google has invested quite a bit in this area, first with the delay-agnostic echo cancellation in 2015 and now with a new echo cancellation system called AEC3. Debugging issues related to AEC3 is one of the hardest areas. Al Brooks from NewVoiceMedia ran into a case of seriously degraded audio reported from his customers’ contact center agents. After a lengthy investigation it turned out to be caused by a Chrome experiment that enabled the new AEC3 for a percentage of users in Chrome stable.
Al takes us through a recap of how he analyzed the problem and narrowed it down enough to file a bug with the WebRTC team at Google. ...

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troubleshooting (Image source: google)

troubleshooting (Image source: google)

WebRTC-based services are seeing new and larger deployments every week. One of the challenges I’m personally facing is troubleshooting as many different problems might occur (network, device, components…) and it’s not always easy to get useful diagnostic data from users.

Earlier this week, Tsahi, Chad and I participated at the WebRTC Global Summit in London and had the chance to catch up with some friends from Google, who publicly announced the launch of test.webrtc.org. This is great diagnostic tool but, to me, the best thing is that it can be easily integrated into your own applications; in fact, we are already integrating this in some of our WebRTC apps. ...

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