Earlier this month Fippo published a post analyzing Slack’s new WebRTC implementation. He did not have direct access or a team account to do a thorough deep dive – not to mention he is supposed to be taking some off this month. That left many with some open questions? Is there more to the TURN network? […]
gateway
Avoiding Contact Center IVR Hell with WebRTC
A couple of decades ago if you bought something of any reasonable complexity, odds are it came with a call center number you had to call in case something went wrong. Perhaps like the airline industry, economic pressures on contact centers shifted their modus operandi from customer delight to cost reduction. Unsurprisingly this has not done […]
The IMS approach to WebRTC
The first post we published on webrtcHacks was ‘A Hitchhiker’s Guide to WebRTC standardization’ (July 2013) where we gave some initial insight on activities in the 3GPP around WebRTC and IMS. Since then the situation has certainly evolved (well, probably not as fast as some would have expected). Since we regularly receive emails asking about […]
What is a WebRTC Gateway anyway? (Lorenzo Miniero)
As I mentioned in my ‘WebRTC meets telecom’ article a couple of weeks ago, at Quobis we’re currently involved in 30+ WebRTC field trials/POCs which involve in one way or another a telco network. In most cases service providers are trying to provide WebRTC-based access to their existing/legacy infrastructure and services (fortunately, in some cases it’s […]