Two weeks ago Philipp Hancke, lead WebRTC developer of Talky and part of the &yet‘s WebRTC consulting team, started a series of posts about detailed examinations he is doing on several major VoIP deployments to see if and how they may be using WebRTC. Please see that post on WhatsApp for some background on the series […]
Brief
What’s up with WhatsApp and WebRTC?
One of our first posts was a Wireshark analysis of Amazon’s Mayday service to see if it was actually using WebRTC. In the very early days of WebRTC, verifying a major deployment like this was an important milestone for the WebRTC community. More recently, Philipp Hancke – aka Fippo – did several great posts analyzing Google Hangouts and Mozilla’s […]
Avoiding Contact Center IVR Hell with WebRTC
A couple of decades ago if you bought something of any reasonable complexity, odds are it came with a call center number you had to call in case something went wrong. Perhaps like the airline industry, economic pressures on contact centers shifted their modus operandi from customer delight to cost reduction. Unsurprisingly this has not done […]
The Microsoft in the Room – IE and WebRTC (or ORTC?)
As WebRTC has matured to a state where it’s first implementations are ready for companies to launch real services around it, the readiness of various companies to adopt WebRTC has fanned out quite a bit. Some are already charging ahead as early adopters, while others are playing it conservative. Of those in the conservative camp, one of the […]
Project WONDER: showing WebRTC NNI does not need SIP
As discussed in previous posts, WebRTC standards do not specify a signaling protocol. In general this decision is positive by giving developers the freedom to select (or invent) the protocol that best suits the particular WebRTC application’s needs. This can also reduce the time to market since standards compliance-related tasks are minimized. WebRTC media and […]